Professional Experience

  • Present 2020

    Senior Lecturer

    Department of Computer science & Engineering, University of Moratuwa,
    Sri Lanka

  • 2021 2020

    Research Fellow

    LIRNEasia,
    Sri Lanka

  • 2020 2014

    Graduate Research/Teaching Fellow

    University of Oregon, Department of Computer and Information Science,
    USA.

  • 2018 2018

    Givens Associate

    Argonne National Laboratory,
    USA.

  • 2020 2011

    Lecturer

    Department of Computer science & Engineering, University of Moratuwa,
    Sri Lanka

  • 2014 2013

    Researcher

    LIRNEasia,
    Sri Lanka

  • 2014 2013

    Visiting Lecturer

    Northshore College of Business and Technology,
    Sri Lanka

Education

  • Ph.D. 2020

    Ph.D. in Computer & Information Science

    University of Oregon, USA

  • MS 2016

    MS in Computer & Information Science

    University of Oregon, USA

  • BSc2011

    B.Sc Engineering (Hons)in Computer Science & Engineering

    University of Moratuwa, Sri Lanka

Featured Research

Fault of Our Stars: Behavioral Drivers of Rating-Sentiment Incongruence


R. Abaiyan, R. Sutharsan, K. Amantha, A. Krishnathas, A. Rauff, K. Sriyathurshan, P. Narasinghe, N. Munasinghe, N. de Silva, and S. Wickramanayake

arXiv preprint arXiv:2606.25518, 2026,

When people share experiences online, they often express thoughts in two ways: a star rating and a written review. In sentiment analysis, ratings are widely used as convenient weak labels for textual sentiment, yet whether the two actually agree is rarely questioned. This study investigates sentiment-rating incongruence, where the sentiment expressed in review text differs from the sentiment implied by the assigned star rating, in Sri Lankan tourism attraction reviews. A dataset of 16,156 reviews from 2010 to 2023 is analyzed using a transformer-based sentiment pipeline that derives textual sentiment independently of assigned ratings. Incongruence occurs in 18.6\% of reviews and falls into six directional patterns, with Conservative Rater and Obligatory 5-Star behaviors accounting for the majority of mismatches. Prevalence also varies across venue types, with museums showing the highest rates. Statistical tests, logistic regression, Random Forest, and SHAP analysis identify venue type, reviewer expertise, review length, and temporal factors as contributors to rating-text divergence. Overall, this study demonstrates that star ratings are not interchangeable with textual sentiment and should be validated before being treated as ground-truth labels in NLP.